Can’t Receive Calls On Galaxy S And Galaxy S9 Plus

What’s the worst thing you can experience with your smartphone aside from not powering up? It’s when you cannot receive any calls. Yes, this happens to some wherein all the calls you receive on your Samsung Galaxy S9 and S9+ just go directly to voicemail.

With this happening on your Galaxy S9, you won’t have the choice to answer or decline the call since it doesn’t trigger the ringtone. If you are experiencing this, too, there’s a problem with your Samsung Galaxy S9 and S9+ that requires immediate attention.

In most cases, users can still make outgoing calls so this issue is probably a matter of incoming calls. Many have reported about having this issue, so if you’re one of those users who has been experiencing this, check out the guide we’re about to give you to help you fix the incoming calls issue on your Samsung Galaxy S9 and S9+.

Evaluate The Situation

The first thing you need to do is to assess the status of the problem. You should check first if all the numbers on your contact are involved or only particular contacts. Try to contact some of your friends, your family, or whoever is there in your phonebook to try calling you. If all of them ended up in the voicemail, most probably all of them are involved, too. With this kind of result, it can now be considered as a service problem and possibly, you may not be able to make calls.

But if you’re sure that your phone has a good service, you can even make outgoing calls and you can’t only receive outgoing from particular numbers, you need to check if you have accidentally blocked those people who cannot call you. This happened to some of Samsung Galaxy S9 and S9+ users, too, so we have a solution for that.

How To Check The Block List On Samsung Galaxy S9 And S9+

Follow the guide below to check the Block List on your Samsung Galaxy S9 and S9+:

1. Switch on your Samsung Galaxy S9 and S9+
2. Go to the Settings app from the App page
3. Then tap on Call Blocking from the options
4. Select Block List
5. If there are some contacts you have intentionally blocked on your Samsung Galaxy
6. S9, check out for some on the list that you might have accidentally blocked
7. Now, delete the contacts that you like to be able to call you in the future from the block list

If you have confirmed that there’s no issue on your Samsung Galaxy S9 and S9+ Block List, you might have accidentally enabled the “Do Not Disturb” mode. This mode will stop all the incoming notifications, alerts, text messages and calls from making any noise. There will be no vibration or lighting up even when then the screen is locked.

You can find this option from the Settings again with the “Do Not Disturb” name. Then check if it isn’t enabled.

From This Point, If You Happen To Be In Either Of These Two Situations:

1. There is only a particular number who cannot contact you
2. Anyone who is trying to reach you just can’t do it

If you think you’re in the first situation, as long as you’re sure that the person is truly contacting your correct number, you can advise her to reach out to her network provider. Only the provider will have the solution for this. It looks like it’s a routing problem.

Now, if you think you’re in the second situation, you can try to factory reset your Samsung Galaxy S9 and S9+. This will be your last resort. Take note that factory resetting your Galaxy S9 will erase all the information stored in it in an attempt of restoring the software back to its original manufacturer settings.