How To Fix Huawei Mate 9 Black Screen Problem

Some have reported that the Huawei Mate 9 will have a black screen after you have turned on the smartphone. The problem is that the Mate 9 buttons light up like normal, but the screen remains black and nothing is showing up. The Mate 9 screen won’t turn on at random times for different people, but the common problem is that the screen fails to wake up. There are several different ways to try to solve the Mate 9 blank screen issue, follow the instructions below to learn how to fix the Mate 9 black screen not turning on issue.

Boot to Recovery Mode and Wipe Cache Partition

The following steps will get the Huawei Mate 9 into Recovery Mode by booting the smartphone:

1. Press and hold the Volume Up, Home, and Power buttons at the same time
2. After the phone vibrates, let go of the Power button, while still holding the other two buttons until Android System Recovery screen appears.
3. Using the “Volume Down” button, highlight “wipe cache partition” and press the Power button to select it.
4. After the cache partition is cleared, the Mate 9 will reboot automatically

Read this guide for a more detailed explaination on how to clear cache on the Mate 9

Factory Reset Mate 9

If the method above didn’t help you fix the black screen problem on the Mate 9, then you should try to factory reset the smartphone. The following is a guide on how to factory reset the Mate 9. It’s important to note that before you go to factory reset a Mate 9, you should back up all files and information to prevent any data from being lost.

Get Technical Support

If none of the methods have worked in trying to get the Huawei Mate 9 to turn with the black screen, it’s suggested to take the smartphone back to the store or to a shop where it can be physically checked for any damage. If proven defective by a technician, a replacement unit may be provided for you of it could be repaired.