How To Fix Essential PH1 Black Screen

There are issues concerning with some of the Essential PH1 smartphone users every time they turn on their phones. Sometimes the screen would turn black after its switched on. The buttons would light up but still a black screen remains and nothing shows up. There are several ways to to resolve this problem for your Essential PH1. Follow the instructions below on how to fix the Essential PH1 black screen issue.

Does the Screen Work in Recovery Mode?

Sometimes clearing out some old unused data can help with hardware issues. Try this boot process and see.

Power down your device
You’ll need to press and hold three buttons simultaneously instead of just the power button to recovery boot
At the same time, press and continue to hold these three buttons: Power, Home & Volume Up
After a few seconds you’ll feel a short vibration as the phone starts to boot
You’ll notice small blue text that reads ‘RECOVERY MODE’ in one corner of the splash screen
Booting might take a few minutes while looking for updates
In recovery mode, the touch screen is not activated, only the most basic functions of the device
Press the volume up and down keys to navigate menus
Power button acts as ‘select’
Select “Wipe cache partition”
Confirm your selection
Reboot the device

Factory Reset Essential PH1

If the method above didn’t work but you can reach the recovery screen, then try to factory reset the smartphone. The following is a guide on how to factory reset the Essential PH1. An important reminder before you factory reset your phone is to backup all your files and information to avoid lost data.

Get Technical Support

If none of the mentioned methods worked, take your smartphone back to the store to be checked by a technician for any damage. If proven defective and can’t repaired, you will be provided with a replacement unit.