Samsung Galaxy S7 Dead Screen (Solution)

For those that own a Samsung Galaxy S7 and Galaxy S7 Edge you may be dealing with a dead screen when the Galaxy S7 has been turned on. Even though the Galaxy S7 buttons light up and work like normal, the screen remains black and looks dead. The Galaxy S7 screen won’t turn on at random times for different people, but the common issue is that the screen fails to turn on and wake up, thus having a dead screen. There are several different ways to try to solve the Galaxy S7 dead screen problem. If you follow the instructions below, you can learn how to fix the Galaxy S7 dead screen not turning on issue.

Factory Reset Galaxy S7 and Galaxy S7 Edge

One method to help you fix the dead screen problem on the Galaxy S7 or Galaxy S7 Edge, is to factory reset the smartphone. The following is a guide on how to factory reset the Galaxy S7 and Galaxy S7 Edge. It’s important to note that before you go to factory reset a Galaxy S7, you should back up all files and information to prevent any data from being lost.

You can also watch the YouTube video below on how to factory reset the Samsung Galaxy S7:

Boot to Recovery Mode and Wipe Cache Partition

The following steps will get the Samsung Galaxy S7 into Recovery Mode by booting the smartphone:

1. Press and hold the Volume Up, Home, and Power buttons at the same time
2. After the phone vibrates, let go of the Power button, while still holding the other two buttons until Android System Recovery screen appears.
3. Using the “Volume Down” button, highlight “wipe cache partition” and press the Power button to select it.
4. After the cache partition is cleared, the Galaxy S7 will reboot automatically

Read this guide for a more detailed explaination on how to clear cache on the Galaxy S7 and Galaxy S7 Edge

Get Technical Support

If none of the methods have worked in trying to get the Samsung Galaxy S7 to turn with the dead screen, it’s suggested to take the smartphone back to the store or to a shop where it can be physically checked for any damage. If proven defective by a technician, a replacement unit may be provided for you of it could be repaired.