StockX Account Hacked – How to Get Your Account Back

StockX is one of the hottest online marketplaces on the web today. From high fashion to streetwear to the hottest shoes and boots, StockX is a legitimate marketplace where you can buy many verified designer items.

But for more than a year, there have been security concerns related to this site. For instance, say you spent some time looking for an ideal pair of shoes and you finally find them on the site. You make the decision to bid for them, and when you try to log in to your account to do so, you find you can’t. You’ve been locked out of your own account.

It’s been hacked!

So, is it possible to get your StockX account back? Keep reading this article to find out.

Is It Possible to Hack a StockX Account?

Unfortunately, it’s entirely possible to hack a StockX account. In fact, it’s happened before.

There was a major security breach in the company in 2019 when all of its customer data was exposed. We’re talking about almost seven million records, so StockX still has a long way to go to regain their users’ trust.

People, however, are still using the platform, though they may be worried about the website’s security more than before.

Here’s what you can do if you’re worried about the security of your account on StockX.

Can I Get My Account Back?

The short answer is yes. You can get your account back even if it’s been hacked. By resetting your password, you may be able to get control of your profile again.

If You Suspect You’ve Been Hacked…

If you’re not able to log in to your account with your regular password, your account may have been hacked. What should you do then?

According to StockX, the first step you should take is immediately change your password. It may help you get your account back. It’s also useful to change the password for the email address linked to your StockX account.

You can change your StockX password from the login page by clicking on the “Log In” option at the top of the screen. Then scroll below the social media logging options and select “Forgot Password?” From there, follow the on-screen instructions and check your email inbox to complete the action.

Make the new password difficult to hack. Include numbers, symbols, and capitalized letters, and make it at least eight characters long. Don’t use the password you’re already using for accounts on other platforms.

If you’re unable to access your profile on the platform even after you’ve changed the password, contact customer support for further instructions.

If you’ve managed to log in, you can still change the password by opening your account settings. Click on the “Reset password” option, then follow the on-screen instructions to set a new one.

I Got Blocked. Now What?

If you’ve unsuccessfully attempted to log in to your account too many times in a short period, your account may get blocked. You’ll see a message on display informing you of this.

If this is the case, check your email for a message with instructions on how to get the profile unlocked. This is a security measure that may stop someone from hacking your profile. If you don’t see the message, check your spam folder.

Additionally, if you see this message but you know you haven’t tried to change your password or log in to your account, contact customer service immediately.

What If There’s an Unauthorized Charge?

If there’s an unauthorized charge from the website to your account, and you haven’t made a purchase (nor has anyone else who can access your account, like your spouse or children), contact your bank. Report the charge and find out how you can prevent any future unauthorized charges from happening. Then, contact StockX customer support so they can try to solve the issue on their end.

There’s a silver lining related to your payment information – it’s safe even if you get hacked, since it’s not stored on StockX’s server. Their payment processing partners are separate and are in charge of payment information. As an extra precaution, you can request that they delete this info, and you can restore it once your account is safe.

This should be the simplest way to get your account back.

Can I Get a Refund?

Unfortunately, the answer is no. StockX’s market is anonymous, which means the platform can’t offer you a refund if there was an unauthorized charge on your account.

How to Keep My Account Safe?

First of all, you should set a safe password and not share it with anyone.

Remember that StockX never redirects you to another website where you leave your data. If you receive any unusual request to enter either personal or credit card details, you should immediately inform customer support.

Don’t reply to suspicious emails, which are usually phishing scams. Check the email address they’re sent from and make sure you only consider those sent from official addresses you can find on the StockX website.

If you click on a suspicious link, change your password right away and contact your bank to see if your credit card details have been compromised.

Beware of Scams

Fraudulent websites and all kinds of scams are, unfortunately, quite frequent nowadays. It may not be as easy to keep your information safe as it used to be, but it’s not impossible.

If your StockX account is hacked, you can get it back and try to make it safer by setting a stronger password. In the future, pay closer attention to suspicious emails and never open them if you’re unsure of the source. Also, bear in mind that this platform never asks you to type in your information on a third-party website. If you’re asked to do it, that’s a red flag you must report.

Have you successfully retrieved a hacked account on StockX? Share your experience in the comments section below.