How to Cancel Order from StockX

StockX is the go-to place for quality sneakers, streetwear, and other miscellaneous items at the lowest prices.

A part of StockX’s popularity is due to its “honor the trade” motto. If you opt to buy something, you have to respect that decision.

However, what happens if you want to change your mind? Is there any way to cancel the order? Well, it’s a tough call. But there are a certain things that you could try.

Why Isn’t It Possible to Cancel StockX Order?

StockX is a retailer with a renowned reputation. They have a specific modus operandi that requires all sides of the deal to respect it.

As their entire system mostly revolves around an auction-like bidding process, it’s subject to manipulation.

How? Well, imagine you want to buy a new pair of sneakers that are all the rage at the moment. You see a decent offer on StockX and start bidding. But another user bids a bit more every time, so you have to up your price.

But what if the other guy is just pumping up the price for their friend? If they outbid you in the end, and just cancel the order, they can move on to other “prey”.”

To prevent this type of manipulation, StockX automated the entire order process. As soon as your bid is accepted, the money goes out of your account.

Then, the seller must ship their item in two business days to the closest StockX center. Otherwise, they’re subject to a penalty fee, punishment, and even a permanent ban.

This system helped StockX build a trustworthy reputation.

Of course, not everyone who wants to cancel an order is a “scammer”. You may have a bunch of other, more justifiable reasons to cancel the order. Is there a way to do so?

A Possible Resolution

You may have accidentally picked the wrong shoe size. Or even worse, you’ve got a “bidding rush”, and now you can’t afford to pay up?

If you have a good reason, you can always contact the StockX support team. Fill a form on their official website, explaining your particular situation.

If you prefer bypassing the entire process, you can send them an email, too. However, keep in mind that you need to think of a perfectly good reason to cancel the order.

Even if they accept that reason, you may need to pay a “flake fee,” which is essentially a penalty for your unreliability. You might perhaps slip with a “one-time exception”, but if you don’t, they could hit you with a suspension.

On the other hand, if a seller doesn’t send an item in time, you’ll get your money back and they’ll get a penalty.

Resell? Why Not!

If you bought a quality pair of sneakers or another accessory that you don’t need, you haven’t lost your money.

Think about it; you’re trading on one of the biggest online retailers of its type. So there’s no need to worry, you can just resell the items. There’s a big chance that you’ll get your money back.

What’s better, the process is more straightforward and swifter than actually asking for a refund.

The entire StockX website is optimized to sell quickly. So there’s no need to post extensive descriptions and images. You just have to choose the item from the catalog, and the platform does the rest for you.

Since the item is already in one of the StockX verification centers, you can just contact the support team and ask them to keep it there until you resell it.

Then, you can choose the desired selling period and wait until you make your sale. Even if you get a cut-price, it’s still better than paying the penalty or getting a suspension.

Beware of Quick Fingers

It’s hard to stay cool when you’re in a bidding war. In fact, competitiveness makes you extremely vulnerable.

But keep your head on your shoulders and think twice before every bid.

Retailers like StockX place their brand identity and reputation above everything else. If you mistakenly overpay or buy an unnecessary thing, you’ll probably have to pay for it.

On the other hand, you can always try to reason with their customer support.

What do you think about this system? Have you managed to get a refund? Leave a comment below to let us know.