Unable To Open Email Attachments On Samsung Galaxy S9 And Galaxy S9 Plus (Solution)

The email feature on the Samsung Galaxy S9 and Galaxy S9 Plus helps very much. You can send and receive emails as well as send and receive attachments within the mails. However, there have been reports that people are having issues opening email attachments as well as getting a PDF file from an email on the Galaxy S9 and Galaxy S9 Plus when they click on an Adobe PDF icon on the email.
This issue can happen to anyone whether you want to save an attachment or just preview without downloading it, the Adobe program will try to open the file but fail. If that’s the case, don’t hesitate to keep on reading this guide and try the following troubleshooting suggestions:

Make Sure You Use The Right Program

There are different programs available online to open the attachment as per the requirement. If you download a PDF file and you can’t view the file, it may be that you don’t have the PDF viewer installed on the Samsung Galaxy S9 and Galaxy S9 Plus device. It’s also applicable to all types of file and associated app. Make sure you know the kind of attachment you’re opening and download appropriate app from Google Play Store.

Remove Your Email Account and Add Again

You may try to solve your problem on your Samsung Galaxy S9 or Galaxy S9 Plus by getting rid of your email account and then add again. Here is a guide for you on how to remove and add an email account.

How to Remove your Email Account

First, you need to click App Icon
Tap on Accounts tab
Select the email you want to remove
Click on MORE
Tap on Remove Account and wait for the process to finish

How to Re-Add your Email Account

Go back to Settings
Click on the Add account option
Tap on Email
Follow the prompts and register your old email again

These instructions work well for the Samsung Galaxy S9 and Galaxy S9 Plus email stock app. You could uninstall the email app and then reinstall it and configure it with your email account.

Factory Reset The Galaxy S9

If you can’t still open your email attachments after you follow the steps above, then factory resetting the Galaxy S9 or Galaxy S9 Plus is the only option you have. Back up all your information such as videos, photos, media, and text messages that you want to keep on the phone before you then initiate the factory reset. This process will give you a clean start, with all the software restored and without the previous error.